Features
Features
Pulse Features
LIVE DASHBOARD
Live dashboard for tracking key parameters for effective status tracking and decision making. The dashboard can be customized to meet your exact needs as part of the implementation and configuration process.
QUESTION BANK
Define your own questions. Maintain it independently to the survey types and map it as per need to a specific survey. Eliminates the need to define questions for each survey type.
ANSWER BANK
Define your own answers. Maintain it independently to the questions and map it as per question and as per survey. Eliminates the need to define answers for each question. Also assign a rating for each answer. This enables to compute the rating per survey for effective monitoring and corrective action.
MULTIPLE SURVEY TYPES
Define multiple survey types as per your organization and stake holder segment needs.
CUSTOMER DETAILS
Define and maintain customer profile information for effective analysis of surveys.
TRANSACTION INSTANCES
Define and maintain your transaction instances to map and execute surveys for effective survey analysis beyond just customer mappings.
DATA EXTRACTION
Required data can be extracted to your specific needs and further use and analysis
USER ROLES
Access to the Pulse platform is managed through user roles.
INTRO AND COMPLETION MESSAGE
Define and maintain your pre survey introduction message and post survey message for personalization with customers
REPORTS
Customized reports to meet your specific needs. These reports can be viewed online and also exported to csv format for effective analysis and query using Microsoft Excel, etc.
3RD PARTY APPLICATION INTEGRATION
Pulse architecture enables the integration with any 3rd party application..